How job management works
Five simple steps from customer call to paid invoice — no paper, no spreadsheets, no chasing engineers for paperwork.
Job created
Admin logs the call — customer, site, equipment fault. Takes seconds.
Engineer assigned
Pick the right engineer based on skills, location, and availability.
Engineer notified
Instant push notification with full job details and directions.
Work completed
Engineer logs time, parts, photos, and captures a customer signature.
Review & bill
Admin reviews the completed job card and generates the invoice.
What engineers see
Your engineers get a purpose-built mobile view designed for greasy hands and busy kitchens. Everything they need is on one screen — no flipping through tabs or re-keying data back at the office.
- Prioritised job list showing today's work first
- Full job details: customer, site address, equipment type, and fault description
- One-tap timer to log labour hours on each visit
- Add parts used — search by description or part number
- Snap before-and-after photos of the combi oven, dishwasher, or ice machine
- Capture a customer signature on the glass to confirm work completed
What admins see
A single dashboard that shows every job across your business — from the Rational combi oven repair booked this morning to the Winterhalter dishwasher PPM due next week.
- Live job status board: open, in progress, awaiting parts, completed, billed
- Filter by customer, engineer, status, or date range
- Deadline monitoring with overdue job alerts
- See which engineers are on site, travelling, or available
- One-click access to job history for any piece of equipment
No more re-keying data
Every detail your engineer enters on site — parts, labour, photos, signature — flows straight into the job record. No scribbled job sheets to decipher on Monday morning. No lost paperwork from the back of the van. Just clean, accurate data ready to invoice.
Built for catering equipment firms
Whether you service walk-in chillers for restaurant chains or maintain ice machines for hotel groups, CaterTrackr adapts to your workflow — not the other way around.
Time tracking built in
Stop guessing how long jobs take. Session-based timers let engineers log their hours as they work, giving you accurate labour costs for every job.
Session-based timers
Engineers tap start when they arrive and stop when they leave. Multiple sessions per job — perfect for return visits to that temperamental Classeq dishwasher.
Automatic calculation
Total labour hours are calculated automatically from timer sessions. No more rounding up or guessing — just accurate figures your customers can trust.
Invoice-ready line items
Labour hours flow directly into invoice line items alongside parts costs. Review, adjust if needed, and send — cutting your admin time in half.
Photos and signatures
Capture visual evidence of every job. Before-and-after photos protect your business and give customers confidence that the work has been done properly.
- Snap photos directly from the engineer app — no need to email images later
- Before-and-after shots for combi oven repairs, walk-in chiller installs, and dishwasher servicing
- Photos are attached to the job card and visible to admins instantly
- Customer signature captured on-screen to confirm job completion
- Signed service sheets stored digitally — no more lost carbon copies
Why photos matter
A hotel calls to dispute a repair on their Foster walk-in chiller. With CaterTrackr, you pull up the job card — timestamped photos of the faulty compressor, the replacement part fitted, and the customer's signature confirming the work. Dispute resolved in seconds.
Why signatures matter
No more chasing kitchen managers for sign-off days after the visit. Your engineer captures the signature while still on site, and it is immediately attached to the digital job card. Clean, professional, and legally defensible.